STEPH1 ATLAS · FLIGHT BOOKINGS
Flight terms & refunds
Updated September 5, 2026
STEPH1 Atlas is offered by BRASWELL ENTERPRISES LLC. These terms apply to flight bookings made through Atlas, alongside the airline’s conditions of carriage and our website terms. The Atlas fee refund promise below takes precedence over general non-refundable fee or purchase wording elsewhere on our website. Nothing here limits rights that applicable law gives you.
Know the price before you pay
The total displayed before checkout includes the airline fare and the Atlas booking fee. Review the itinerary, traveler details, baggage allowance and fare conditions before paying. Optional airline services may cost extra; review their price before choosing them. We will not silently replace an expired fare with a higher-priced one.
Our booking fee is refundable
If your booking is cancelled, we refund the Atlas booking fee in full to your original payment method. This applies whether you request the cancellation or the airline cancels, and even when the airline fare is non-refundable or the airline offers a travel credit. We do not deduct payment-processing costs from the Atlas fee refund.
The airfare and the Atlas fee are separate. The amount returned for the airfare depends on the ticket conditions and applicable law. A refundable Atlas fee does not make every airline ticket fully refundable. We will explain the airline refund or credit and the Atlas fee refund separately.
Payment and booking confirmation
Atlas first authorizes the displayed total on your card and collects payment after the booking is issued. If we cannot issue the booking, we release the uncaptured authorization; your bank may take time to remove the pending hold. Look for your booking reference and confirmation email. If a payment or booking status is unclear, contact us before making another booking.
Changes and customer-requested cancellations
Email info@steph1official.com with your booking reference, traveler name, travel date and requested change or cancellation. Do not send full card numbers, passwords or identity documents by email.
For a voluntary change or cancellation, we review the airline’s conditions and explain any fare difference, airline charge, refund or credit before asking you to approve the action. A request or cancellation quote alone does not cancel a flight. We will confirm when the cancellation is completed. Changes, partial cancellations and airline credits may require individual review.
When the airline cancels or changes a flight
Contact us if the airline cancels or significantly changes your itinerary. We will explain the available options and process refunds required by applicable law. Airline fare restrictions do not override those rights. We will not require you to accept a voucher or travel credit instead of a cash refund when you are entitled to one. Read the U.S. Department of Transportation’s refund guidance.
Refund updates
We send confirmation of the cancellation and the refund amount, including the Atlas fee returned. Cash refunds go to the original payment method. Refunds are processed within applicable legal deadlines; the time your bank takes to display a refund can vary. If a refund is pending or needs further review, contact us for its status. An airline credit is not a cash refund and does not replace the refundable Atlas fee.
Support and urgent travel help
Email info@steph1official.com or call (463) 231-4521. Include your booking reference and departure time. If departure is imminent and you cannot reach us, contact the airline directly for immediate airport or travel assistance. Do not assume an email request has changed or cancelled your itinerary.
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