REFUND & CANCELLATION POLICY
Last Updated: August 12, 2026
This Refund & Cancellation Policy explains the general refund, cancellation, and payment policies applicable to purchases and certain paid services offered through steph1official.com or directly by BRASWELL ENTERPRISES LLC (“BRASWELL ENTERPRISES,” “Steph1official,” “we,” “us,” or “our”).
Specific products, services, subscriptions, bookings, memberships, events, or promotions may have additional terms presented before purchase. When specific terms are provided for a transaction, those terms will apply to that transaction.
Nothing in this policy limits any refund, cancellation, or consumer rights that cannot legally be waived.
1. GENERAL REFUND POLICY
We want customers to understand the terms associated with a purchase before completing a transaction.
Refund eligibility depends on the type of product or service purchased, whether the product or service has already been delivered or performed, and any specific terms presented at checkout.
Submitting a refund request does not automatically guarantee approval.
Each eligible request may be reviewed based on the circumstances of the transaction and applicable law.
2. REQUESTING A REFUND
To request a refund, contact:
Email: info@steph1official.com
Subject: Refund Request
Please provide:
• Your full name • Email address used for the transaction • Order or transaction number, if available • Date of purchase • Product or service purchased • Reason for the refund request
Please do not send complete credit or debit card numbers by email.
3. DIGITAL PRODUCTS
Digital products may include downloadable materials, digital content, access codes, digital resources, or other electronically delivered products.
Because digital products may be delivered immediately and cannot always be physically returned, completed digital purchases may be non-refundable after the product has been accessed, downloaded, delivered, or otherwise made available, except where required by applicable law or where otherwise stated at the time of purchase.
If you experience a technical problem preventing access to a digital product, please contact Customer Service so we can attempt to resolve the issue.
4. SERVICES
Payments for services may be refundable or non-refundable depending on:
• Whether work has started • Whether the service has already been performed • Resources already committed • Expenses already incurred • Cancellation timing • Terms provided when the service was purchased
Specific service agreements may contain additional refund and cancellation requirements.
5. SUBSCRIPTIONS AND MEMBERSHIPS
Certain Steph1official services may be offered through recurring subscriptions or memberships.
Unless otherwise stated, canceling a subscription generally stops future renewal charges.
Cancellation does not automatically result in a refund for a billing period that has already begun.
Access may continue through the remainder of a paid billing period, depending on the applicable subscription.
Any specific cancellation instructions provided for the subscription should be followed.
6. AUTOMATIC RENEWALS
Where a subscription automatically renews, the applicable billing frequency and recurring price should be disclosed before purchase.
Customers are responsible for canceling before the applicable renewal when they do not want another billing period.
Automatic renewal practices will be administered in accordance with applicable law.
7. ACCIDENTAL RENEWALS
If you believe a subscription renewed unintentionally, contact Customer Service as soon as reasonably possible.
We may review the circumstances of the renewal.
Submitting a request does not guarantee a refund unless required by applicable law.
8. BOOKINGS
Bookings may include:
• Collaborations • Appearances • Events • Interviews • Speaking engagements • Sponsored content • Professional services • Other scheduled engagements
Booking deposits and advance payments may be subject to separate cancellation terms provided before the booking is confirmed.
9. BOOKING CANCELLATIONS BY THE CUSTOMER
If you need to cancel a confirmed booking, please contact us as soon as possible.
Refund eligibility may depend on:
• How far in advance the booking is canceled • Work already completed • Travel already purchased • Lodging already reserved • Third-party expenses • Production costs • Preparation already performed • Other non-recoverable expenses
Specific booking agreements may establish additional cancellation fees or non-refundable deposits.
10. TRAVEL EXPENSES
When a booking requires travel, certain travel-related expenses may be non-refundable once purchased or committed.
These may include:
• Airfare • Lodging • Ground transportation • Reservation fees • Event expenses • Other approved travel costs
Responsibility for these costs should be established as part of the applicable booking agreement.
11. CANCELLATIONS BY US
In rare circumstances, BRASWELL ENTERPRISES LLC may need to cancel a service, booking, event, or other paid offering.
If we cancel and cannot provide a reasonable alternative, customers may be eligible for a refund of amounts paid directly to us for the canceled portion of the applicable service.
We are not responsible for unrelated or independently purchased expenses except where required by law or expressly agreed in writing.
12. MERCHANDISE AND PHYSICAL PRODUCTS
If physical products or merchandise are sold directly through steph1official.com, specific return and refund conditions may be displayed with the applicable product.
Eligibility may depend on:
• Product condition • Time since delivery • Whether the product was personalized • Whether the product was used • Whether the product is returnable • Applicable health or safety restrictions
Customers should review any product-specific return terms before purchasing.
13. THIRD-PARTY MERCHANDISE
Some merchandise or products may be produced, fulfilled, shipped, or sold by third-party providers.
Returns, exchanges, shipping issues, and refunds for those products may be subject to the third party's applicable policies.
Where appropriate, customers may need to contact the applicable provider directly.
14. DONATIONS AND VOLUNTARY SUPPORT
Payments clearly identified as voluntary donations, tips, or contributions made without the purchase of a specific product or service are generally considered final and non-refundable once processed, except where required by law or in cases of verified processing errors.
If you believe a donation or contribution was processed incorrectly, contact us promptly.
15. GIVEAWAYS
No refund is provided for participation in a free giveaway.
Where purchases, subscriptions, donations, or other transactions occur separately from a giveaway, making a payment does not guarantee that a participant will win.
Applicable giveaways may have separate Official Rules.
Where required by law, eligible sweepstakes will provide a free method of entry.
16. DUPLICATE CHARGES
If you believe you were accidentally charged more than once for the same transaction, contact us promptly.
Verified duplicate charges may be corrected or refunded as appropriate.
17. UNAUTHORIZED TRANSACTIONS
If you believe a transaction was made without your authorization, contact your financial institution or payment provider promptly and notify us.
We may request reasonable information necessary to investigate the transaction.
18. PAYMENT PROCESSORS
Payments may be processed through third-party services such as Stripe or PayPal.
Refunds approved by BRASWELL ENTERPRISES LLC may be processed through the original payment provider.
Payment providers may maintain additional policies and processing procedures.
19. REFUND PROCESSING TIMES
If a refund is approved, processing time may depend on the payment method, financial institution, and payment processor.
After we issue an approved refund, additional time may be required before the funds appear in your account.
We do not control processing times imposed by banks or independent payment providers.
20. ORIGINAL PAYMENT METHOD
Where reasonably possible, approved refunds will generally be returned to the original payment method.
Alternative arrangements may be necessary in limited circumstances.
21. SHIPPING COSTS
Where physical merchandise is involved, original shipping charges and return shipping costs may be non-refundable unless:
• The product was defective • The incorrect product was delivered • We are otherwise responsible for the error • Applicable law requires reimbursement • Product-specific terms provide otherwise
22. CHARGEBACKS AND PAYMENT DISPUTES
We encourage customers to contact us before initiating a chargeback or payment dispute when there is a problem with a transaction.
Many billing issues can be resolved directly through Customer Service.
Nothing in this section prevents a customer from exercising lawful rights available through their financial institution or payment provider.
23. FRAUD AND ABUSE
We reserve the right to deny refund requests involving suspected fraud, abuse, deception, manipulation, or violations of applicable terms, subject to applicable law.
Accounts associated with fraudulent activity may also be restricted or terminated.
24. PROMOTIONAL AND DISCOUNTED PURCHASES
Products or services purchased through promotions, discounts, special offers, or limited-time pricing may have specific refund conditions.
Any special conditions should be disclosed with the applicable offer.
25. NON-REFUNDABLE ITEMS
Where clearly disclosed before purchase and permitted by applicable law, certain transactions may be designated non-refundable.
These may include certain:
• Digital products after delivery • Completed services • Personalized products • Custom work • Booking deposits • Non-recoverable expenses • Voluntary donations or tips • Promotional purchases • Event-related expenses
Applicable consumer rights remain unaffected.
26. CANCELLATION REQUESTS
Cancellation requests should be submitted as soon as possible.
Contact:
Subject: Cancellation Request
Please include enough information for us to identify the applicable transaction or service.
27. CUSTOMER SERVICE
Questions about a purchase, refund, cancellation, subscription, or billing matter may be directed to:
Email: info@steph1official.com Phone: (463) 231-4521
Please do not provide complete payment card numbers, passwords, Social Security numbers, or unnecessary sensitive personal information.
28. CHANGES TO THIS POLICY
We may update this Refund & Cancellation Policy periodically to reflect changes in our products, services, business practices, or legal requirements.
The Last Updated date at the top of this page will identify the most recent revision.
The policy applicable to a particular transaction may also depend on the terms presented when the transaction was completed.
29. CONTACT INFORMATION
BRASWELL ENTERPRISES LLC 8 The Green #21878 Dover, DE 19901 United States
Email: info@steph1official.com Phone: (463) 231-4521
Effective Date: August 12, 2026